Administrative Appeals Autofill Request Form Service being Expanded and Now Covers 51 Agencies

- “EASY Administrative Appeals”: Anyone can easily complete administrative appeals request forms by utilizing artificial intelligence (AI) -

(December 29, 2023, ACRC)

The number of agencies providing the Administrative Appeals Autofill Request Form Service (EASY Administrative Appeals) has expanded to 51.

The Anti-Corruption and Civil Rights Commission (ACRC) announced that any citizens can utilize the “EASY Administrative Appeals” service, designed to assist users in completing administrative appeals request forms and various application forms, covering 51 agencies, including city halls, provincial offices, and offices of education, for easy and swift access to administrative appeals system.

While people can receive assistance when filing administrative appeals related to addressing illegal and unfair administrative dispositions, such as the suspension and cancellation of licenses, suspension of business, imposition of disciplinary fines, and disqualification from various national examinations, completing administrative appeals request forms in accordance with legal forms is not easy for the general public who are not legal experts.

Since February 2023, in an effort to resolve such inconveniences, ACRC has been operating the “EASY Administrative Appeals” service, designed to automatically complete request forms by referencing similar administrative appeals cases (best practices) utilizing AI technology when applicants input simple data, such as the disposition date.

The “EASY Administrative Appeals” service was initially provided for administrative appeals filed with the Central Administrative Appeals Commission (CAAC), which has now been expanded to include those filed with a total of 51 agencies, including city halls, provincial offices, and offices of education.

In order to access the Administrative Appeals Request Form Autofill Service, people can visit the “Online Administrative Appeals” (www.simpan.go.kr) and click on the “EASY Administrative Appeals.”

According to a satisfaction survey involving users who utilized “EASY Administrative Appeals” service, 93% of respondents replied that they were satisfied with the service, demonstrating that public response to the “EASY Administrative Appeals” service is highly positive.

In this regard, ACRC plans to further expand the “EASY Administrative Appeals” service by incorporating an additional 34 agencies commonly used by the general public, including city halls, provincial offices, and offices of education, bringing the total to 60 agencies during 2024.

ACRC Vice Chairperson and Chairperson of CAAC Park Jong-Min said, “To fulfill the national policy task of realizing a digital platform government, we will further expand the EASY Administrative Appeals service to encompass every agency operated based on the online administrative appeals to facilitate citizens' convenient access to administrative appeals.”