<Contents>

Greetings from the Chairperson

□ Part 1 Assessment and Future Direction of Policies for People's Rights and Interests

 - Chapter 1 Achievement for the Past Year and the Way Forward

- Chapter 2 Organization and Operation of the ACRC

- Chapter 3 Private-Public Cooperation and Support for Ethical Business Management

- Chapter 4 International Cooperation

- Chapter 5 Public Relations

□ Part 2 Implementation of Anti-Corruption Policies for Realization of Clean Korea

- Chapter 1 Promotion of Anti-Corruption Legislation and Systems as Norms in Daily Life

- Chapter 2 Improvement of Laws and Systems to Combat Persistent Injustice and Recruitment Corruption

- Chapter 3 Support for Improvement of the Integrity of Public Institutions

- Chapter 4 Substantialization of Anti-Corruption Training to Foster a Culture of Integrity

□ Part 3 Systematic Handling of Corruption and Public Interest Reports, and Protection of Whistleblowers

- Chapter 1 Promotion of Self-Discipline in Society Through Handling of Reported Corruption and Public Interest Violations

- Chapter 2 Effective Protection and Reward for Whistleblowers

- Chapter 3 Promotion of the Public Fund Recovery System

- Chapter 4 Operation of the System to Restrict the Employment of Public Officials Dismissed for Corruption Charges

- Chapter 5 Innovation of Anti-Corruption Work by Advancing Clean Portal System

□ Part 4 Protecting People's Rights and Interests by Addressing Grievances with a Focus on Real-Life Problems

- Chapter 1 Grievance Petition Handling System

- Chapter 2 Receipt and Handling of Grievance Petitions

- Chapter 3 Complaint Handling to Increase Public Perception

- Chapter 4 Efforts to Further Protect People's Rights and Interests

□ Part 5 Handling Administrative Appeals in a Fair and Manner

- Chapter 1 Administrative Appeals System

- Chapter 2 Performance of the Central Administrative Appeals Commission

□ Part 6 Building up Policy Feedback through Engagement with the Public

- Chapter 1 Citizen-Centric Communication System

- Chapter 2 Operation of Government Call Center (#110)

- Chapter 3 Quality Improvement of Guidance and Counseling for Citizens

- Chapter 4 Policy Improvement Through Analysis of Big Data on Civil Complaints

- Chapter 5 Promotion of Civil Petition System for Proactive Administration

□ Part 7 Institutional Improvement to Address the Underlying Factors for Corruption and Public Inconveniences

- Chapter 1 Task Overview and Major Cases of Institutional Improvement

- Chapter 2 Improvement Cases in Corruption-Prone Areas

- Chapter 3 Improvement Cases in Areas with Frequent Grievances and Complaints