<Contents>

Forward

Overview

Part 1. Promoting Cooperation
Chapter 1 Public-Private Partnership
Chapter 2 International Cooperation
Chapter 3 Public Relations
 
Part 2. Handling Complaints
Chapter 1 Overview of Complaint Handling
Chapter 2 Investigation and Handling of Complaints
Chapter 3 Integrated Management and Analysis of Complaints

Part 3. Fighting Corruption
Chapter 1 Establishing and Implementing Anti-Corruption & Integrity Policies
Chapter 2 Handling Corruption and Public Interest Violations and Operating Code of Conduct
Chapter 3 Anti-Corruption Educational Training and Promotional Activities
 
Part 4. Improving Laws & Regulations
Chapter 1 Overview of Institutional Improvement
Chapter 2 Key Examples of Institutional Improvement in 2014
 
Part 5. Adjudicating Administrative Appeals
Chapter 1 Overview of Administrative Appeals
Chapter 2 Operation of the Central Administrative Appeals Commission
Chapter 3 Operation of Administrative Appeals System