<CONTENTS>

Greeting from the Chairperson

Part 1. Assessment and Future Direction of the ACRC
Chapter 1. Major Achievements and Developments since the Launch of the ACRC
Chapter 2. Establishment and Operation of the ACRC
Chapter 3. Major Local and International Cooperation Activities

Part 2. Incorporation of Feedback into Government Policies through
Communication with the People
Chapter 1. Operation of a Public-Centric Communication System
Chapter 2. Operation of the 110 Government Call Center
Chapter 3. Policy Improvement through Complaint Analysis
Chapter 4. Provision of Quality Counseling Service

Part 3. Field-Centered Resolution of Civil Complaints and Social Conflicts
Chapter 1. Civil Complaint Handling System
Chapter 2. Current Status of Civil Complaint Handling
Chapter 3. Field-Centered Resolution of People's Grievances
Chapter 4. Active Resolution of Collective Complaints and Corporate Difficulties
Chapter 5. Efforts to Prevent Civil Complaints
Chapter 6. Current Status of Civil Complaints Handling by Sector

Part 4. Realizing a Society Based on Trust by Creating an Ecosystem of Integrity
Chapter 1. The Improper Solicitation and Graft Act, a New Beginning As a Country of Integrity
Chapter 2. Laying and Solidifying the Foundation for Anti-Corruption
Chapter 3. Efforts for the Voluntary Implementation of Anti-Corruption at Public Institutions
Chapter 4. Establishing an Effective Corruption Response System
Chapter 5. Systematic Handling of Reports of Corruption and Public Interest Violation, and the Protection of Whistleblowers
Chapter 6. Anti-Corruption and Integrity Education for Raising Integrity Awareness

Part 5. Operating Accessible and Effective Administrative Appeals
Chapter 1. Operation of Administrative Appeals
Chapter 2. Achievements of Operation of the Central Administrative Appeals Commission (CAAC)

Part 6. Institutional Improvements for Relieving Public Inconveniences and Fundamentally Correcting Corruption-Causing Factors
Chapter 1. Overview of Institutional Improvements
Chapter 2. Examples of Institutional Improvements