<Table of Contents>

006 Greetings from the Chairperson

009 Part 1 Assessment and Future Direction of the ACRC
010 Chapter 1 Major Achievements Since the Launch of the ACRC
017 Chapter 2 Organization and Operation of the ACRC
022 Chapter 3 Public-Private Partnership and Support for Ethical Business Management
030 Chapter 4 International Cooperation
039 Chapter 5 Public Relations

043 Part 2 Implementation of Anti-Corruption Policies for a Country of Integrity
044 Chapter 1 Reinforced Implementation of Government-wide Anti-Corruption Policies
053 Chapter 2 Re-establishing Standards of Action for Civil Service with Integrity
061 Chapter 3 Support for Public Institutions to Enhance Integrity
068 Chapter 4 Improvement of Laws and Systems for Effective Prevention of Corruption
072 Chapter 5 Anti-Corruption and Integrity Education for Raising Integrity Awareness

081 Part 3 Systematic Handling of Corruption and Public Interest Reports, and Protection of Reporters
082 Chapter 1 Promotion of Reporter Protection System
089 Chapter 2 Handling of Reports about Corruption and Act of Violating Public Interest
096 Chapter 3 Effective Protection of and Reward for Whistleblowers
104 Chapter 4 Operation of System to Restrict Employment of Former Public Officials Dismissed for Corruption Charges Contents

107 Part 4 Protecting People's Rights through Field-Centered Resolution of Civil Complaints
108 Chapter 1 Handling of Civil Complaints
110 Chapter 2 Status of Complaints Handled
113 Chapter 3 Handling Complaints to Enhance People's Satisfaction
118 Chapter 4 Efforts to Prevent Complaints and Strengthen the Relief of Rights and Interests
122 Chapter 5 Processing Status of Complaint by Fields

151 Part 5 Operating Fair and Administrative Appeals
152 Chapter 1 Operation of Administrative Appeals
162 Chapter 2 Achievements of the Central Administrative Appeals Commission

171 Part 6 Enhancement of Policy Feedback through Communication with the People
172 Chapter 1 Operation of Public-Oriented Communication System
178 Chapter 2 Operating 110 Government Call Center
184 Chapter 3 Policy Improvement through Big Data Analysis of Complaints
188 Chapter 4 Reinforcement of Complaint Consultation

191 Part 7 Institutional Improvements for Fundamentally Correcting Factors Causing Public Inconveniences and Corruption
192 Chapter 1 Overview of Institutional Improvements
200 Chapter 2 Examples of Areas Vulnerable to Corruption
203 Chapter 3 Improvement Cases of Frequent Complaints