006 Greetings from the Chairperson

 009 Part 1. Assessment and Future Direction of the ACRC
 010 Chapter 1. Achievements for the Past Year and the Way Forward
 015 Chapter 2. Organization and Operation of the ACRC
 019 Chapter 3. Private-Public Cooperation and Support for Ethical Business Management
 028 Chapter 4. International Cooperation
 034 Chapter 5. Public Relations

 039 Part 2. Implementation of Anti-Corruption Policies for a Country of Integrity
 040 Chapter 1. Reinforcement Implementation of Government-wide Anti-Corruption Policies
 044 Chapter 2. Response to Corruption Issues to Live up to People's Expectations
 048 Chapter 3. Re-establishing Standards of Conduct for Civil Service with Integrity
 053 Chapter 4. Support for Public Institutions to Enhance Integrity
 062 Chapter 5. Improvement of Laws and Systems for Effective Prevention of Corruption
 066 Chapter 6. Anti-Corruption and Integrity Education for Raising Integrity Awarness

 071 Part 3. Systematic Handling of Corruption and Public Interest Reports, and protection of Whistleblowers
 072 Chapter 1. Promotion of Reforms in Our Society by Handling of Reported Corruption and Public Interest-related Cases
 082 Chapter 2. Effective Protection and Reward for Whistleblowers
 090 Chapter 3. Enforcement of the Act on Prohibition of False Claims for Public Funds and Recovery of Illicit Profits
 092 Chapter 4. Operation of System to Restrict Employment of Former Public Officials Dismissed for Corruption Charges
 094 Chapter 5. Innovation of Anti-Corruption Tasks by Advancing Clean Portal System

 095 Part 4. Protecting People's Rights and Interests by Addressing Grievances with a Focus on Real-Life Problems
 096 Chapter 1. Handling Civil Complaints
 100 Chapter 2. Receipt and Handling of Grievance Complaints
 102 Chapter 3. Grievance Consultation and Handling with Enhanced Responsiveness
 106 Chapter 4. Efforts to Further Protect People's Rights and Interests
 114 Chapter 5. Handling Grievance Complaints in Different Sectors

 129 Part 5. Handling Administrative Appeals in a Fair and Manner
 130 Chapter 1. The Administrative Appeals System
 139 Chapter 2. Performance of the Central Administrative Appeals Commission

 151 Part 6. Build-up of Policy Feedback through Engagement with the Public
 152 Chapter 1. Communication System with People at the Center
 156 Chapter 2. Quality Improvement in Complaint Counseling and Guidance
 158 Chapter 3. Poliicy Improvement through Analysis of Big Data on Civil Complaints

 163 Part 7. Institutional Improvement to Address Underlying Factors for Corruption and Public Inconveniences
 164 Chapter 1. Overview and Major Cases of Institutional Improvement
 172 Chapter 2. Improvement Cases in Corruption-Prone Areas
 177 Chapter 3. Improvement of Cases Where Grievances and Complaints Frequently Occur