- Contents - 

006 Greetings from the Chairperson

009 Part 1 Assessment and Future Direction of Policies for People's Rights and Interests

010 Chapter 1 Achievements for the Past Five Years and the Way Forward

016 Chapter 2 Organization and Operation of the ACRC

019 Chapter 3 Private-Public Cooperation and Support for Ethical Business Management

024 Chapter 4 International Cooperation

031 Chapter 5 Public Relations 

035 Part 2 Implementation of Anti-Corruption Policies for Realization of Clean Korea

036 Chapter 1 Reinforced Implementation of Government-wide Anti-Corruption Policies 

039 Chapter 2 Response to Corruption Issues to Live up to People's Expectations

042 Chapter 3 Re-establishing Standards of Conduct for Civil Service with Integrity

047 Chapter 4 Support for Public Institutions to Enhance Integrity 

057 Chapter 5 Improvement of Laws and Systems for Effective Prevention of Corruption 

061 Chapter 6 Anti-Corruption and Integrity Education for Raising Integrity Awareness

065 Part 3 Systematic Handling of Corruption and Public Interest Reports, and Protection of Whistleblowers

066 Chapter 1 Promotion of Reforms in Our Society by Handling of Reported Corruption and Public Interest-related Cases

076 Chapter 2 Effective Protection and Reward for Whistleblowers

082 Chapter 3 Promotion of Public Fund Recovery System

086 Chapter 4 Operation of System to Restrict Employment of Former Public Officials Dismissed for Corruption Charges

089 Chapter 5 Innovation of Anti-Corruption Tasks by Advancing Clean Portal System

093 Part 4 Protecting People's Rights and Interests by Addressing Grievances with a Focus on Real-Life Problems

094 Chapter 1 Processing Grievance Complaints 

097 Chapter 2 Receipt and Processing of Grievance Complaints

101 Chapter 3 Consultation and Processing of Grievance Complaints with Enhanced Responsiveness

107 Chapter 4 Efforts to Further Protect People's Rights and Interests

115 Part 5 Handling Administrative Appeals in a Fair and Manner

116 Chapter 1 Administrative Appeals System

123 Chapter 2 Performance of the Central Administrative Appeals Commission

135 Part 6 Building up Policy Feedback through Engagement with the Public

136 Chapter 1 Communication System with People at the Center

140 Chapter 2 Operation of the 110 Government Call Center

143 Chapter 3 Quality Improvement in Complaints Consultation and Assistance

146 Chapter 4 Policy Improvement through Analysis of Big Data on Civil Complaints

150 Chapter 5 Facilitating Proactive Governance

153 Part 7 Institutional Improvement to Address the Underlying Factors for Corruption and Public Inconveniences

154 Chapter 1 Task Overview and Major Cases of Institutional Improvement

159 Chapter 2 Improvement Cases in Corruption-Prone Areas

164 Chapter 3 Improvement Cases where Grievances and Complaints Frequently Occur