006 Greetings from the Chairperson

009 Part1 Assessment and Future Direction of Policies for People's Rights and Interests

010 Chapter1 Achievement for the Past Year and the Way Forward

017 Chapter2 Organization and Operation of the ACRC

020 Chapter3 Private-Public Cooperation and Support for Ethical Business Management

024 Chapter4  International Cooperation

031  Chapter5 Public Relations

035 Part2 Implementation of Anti-Corruption Policies of Clean Korea

036 Chapter1 Promotion of Anti-Corruption Legislation and Systems as Norms in Daily Life

043 Chapter2 Improvement of Laws and Systems to Combat Persistent Injustice and Recruitment Corruption

048 Chapter3 Support for Improvement of the Integrity of Public Institutions

054 Chapter4 Substantialization of Anti-Corruption Training to Promote a Culture of Integrity

065 Part3 Systematic Handling of Corruption and Public Interest Reports, and Protection of Whistleblowers

066 Chapter1 Promotion of Self-Discipline in Society Through Handling of Reported Corruption and Public Interest Violations

074 Chapter2 Effective Protection and Reward for Whistleblowers

082 Chapter3 Promotion of the Public Fund Recovery System

085 Chapter4 Operation of the System to Restrict the Employment of Public Officials Dismissed for Corruption Charges

088 Chapter5 Innovation of Anti-Corruption Work by Advancing Clean Portal System

091 Part 4 Protecting People's Rights and Interest by Addressing Grievances with a Focus on Real-Life Problems

092 Chapter1 Grievance Petition Treatment System

095 Chapter2 Receipt and Treatment of Grievance Petitions

097 Chapter3 Walk-in Greivance Resolution Service

099 Chapter4 Efforts to Further Protect People's Rights and Interest

107 Part5 Handling Adminsitration Appeals in a Fair and Manner

108 Chapter1 Administrative Appeals System

115 Chapter2 Performance of the Central Administrative Appeals Commission

127 Part6 Building up Policy Feedback through Engagement with the Public

128 Chapter1 Citizen-Centric Communicaiton System

132 Chapter2 Operation of Government Call Center (#110)

137 Chapter3 Quality Improvement of Guidance and Counseling for Citizens

141 Chapter4 Policy Improvement Through Analysis of Big Data on Civil Complaints

147 Chapter5 Promotion of Civil Petition System for Proactive Administration

151 Part7 Institutional Improvement to Address the Underlying Factors for Corruption and Piublic Inconvenience

152 Chapter1 Task Overview and Major Cases of Institutional Improvement

157 Chapter2 Improvement Cases in Corruption-Prone Areas

162 Chapter3 Improvement Cases in Areas with Frequent Grievances and Complaints